Our Specialists coordinate and assist with your initial installation and periodic HBS system upgrades. Our Specialists coordinate and assist with your initial installation and periodic HBS system upgrades. Our Specialists coordinate and assist with your initial installation and periodic HBS system upgrades.

• installation

Our specialists coordinate and assist with your initial installation and periodic HBS system upgrades. They help ensure that your start-up and long-term maintenance is easy and successful.

• Training

Education is fundamental to the successful implementation and use of your HBS system. HBS client training is scheduled very early in the implementation process in close coordination with the client and the HBS Implementation Team. The objective is to leverage team members' knowledge so that they can productively contribute to the data mapping and process design phase of the implementation. The phased approach ensures that training occurs at exactly the right time with maximum efficiency and minimal lag time.

Training is available at your site and at the state-of-the-art training facilities located at HBSTechnicalSupportCenter. Courses, supported with a comprehensive set of training materials, are delivered by skilled trainers and technical experts. They cover everything from application functions to presentation skills, navigation and programming, or they can be customized to your specific needs. To deliver this knowledge as efficiently as possible, we offer modular, content-focused courses based on a step-by-step methodology that effectively combines lectures with hands-on exercises.

In addition to the main curriculum, HBS regularly designs and delivers custom courses and programs that address the unique requirements of your organization. HBS also recognizes the strategic importance of post-implementation and end-user training. Hence these courses can evolve as your needs change and new employees are brought on line.

• Implementation

With proven software expertise, HBS professional services ensures the timely deployment of HBS solutions usually within a matter of months. Under the leadership of an engagement manager dedicated to each customer project, HBS consultants conduct exhaustive value assessments and business solution designs prior to live deployment. This process includes formulating business process performance improvement metrics, which can then be tracked and audited. Prior to deployment, the consulting team crafts a precise business model, then incorporates customer-specific rules within HBS software to automate business process planning, optimization, and execution. Our implementation process consists of 6 stages:

• Planning Phase
• Analysis and Design Phase
• Setup and Build Phase
• Business Simulation Phase
• Roll-out Phase
• Review Phase
  

• Support

• Patched programs and technical bulletins that can be downloaded from our web site.
• Support of customized programs. Whether customized by HBS or the HBS user themselves, we continue to support our customers.
• Online call tracking - which allows us to monitor our performance and develop a "knowledge base" of customers' questions that allows us to provide answers as quickly and efficiently as possible.
• With 24 hour-a-day access to the on-line client bulletin board system, you can post questions and get quick reply from other HBS user who are using the system in innovative ways.

We know your business depends on our solutions and it is a responsibility we take seriously. That is why HBS has a team of experienced and knowledgeable support professionals dedicated to quickly resolving product issues faced by our customers and alliance partners. Our Professional Support Team(PST) will help you resolve product issues and minimize any disruption to your business. The support can be divided into 3 methods.

Tele consulting

Our skilled teams of technical specialists offer you telephone support Monday through Friday, 9:00 a.m. to 9:00 p.m. Beijing Standard Time (BST).

Remote consulting

A cost-effective consulting option for HBS projects that require less than four hours of support. Remote consultants are available via MSN by appointment.

Field consulting

When your technical support needs go beyond the charter of our remote consulting services, you are referred to field consulting. Our field consultants are trained specialists who travel to your site to help you apply the rich functionalities of HBS system to your specific business needs.

• Maintenance

Your annual maintenance agreement with HBS entitles you to full software upgrades as well as regularly scheduled maintenance releases. Also included are comprehensive user and reference manuals, answers to commonly asked questions, conversion roadmap guides, and detailed release notes. All are downloadable from our website.

• Customization/Development

HBS technical team plays another important role in the end-to-end service embodied in our service program. We help you customize your HBS system to address business critical requirements that are not being met by the standard configuration of the software suite.